sales@ue-asia.com080-41740229
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Privacy Policy

Universal Enterprise

#7, 4th Cross, Kalasipalya New Extension, Bengaluru, India – 560002

GST No.: 29AAGFU1019D1ZF

Effective Date: October 5, 2026

This Privacy Policy explains how Universal Enterprise (“UE Asia”, “we”, “us”) collects and uses information when you visit this website or send us an enquiry. It should be read together with our Terms of Sale.

1. Information we collect

  • Details you give us in our forms, chat or WhatsApp: name, email, phone number, company, city, part numbers, quantities and any message you write.
  • Conversations with our website assistant, including messages you type or speak.
  • Technical information such as IP address, browser type, pages visited and the advertising campaign or link that brought you to the site.
  • Small items stored in your browser so the site works — for example your quote list and whether you have closed the enquiry pop-up.

2. How we use it

  • To reply to your enquiry and send you quotations, availability and order updates.
  • To contact you by email, phone or WhatsApp about your enquiry. Calls may be made by our team or by an automated calling assistant.
  • To process orders, invoices and GST records.
  • To measure how our website and advertising perform and to improve them.

3. Cookies, analytics and advertising

We use Google Tag Manager, Google Ads conversion tracking and the Meta (Facebook) Pixel to understand how visitors use the site and to measure our advertising. These services may set cookies and receive information about your visit. When you submit a form, we may share a hashed (encoded) copy of your contact details with Google and Meta so they can attribute the enquiry to an advert. You can block cookies in your browser settings; the site will still work.

4. Who we share information with

We do not sell your personal information. We share it only with service providers that help us run the business:

  • Hosting and database providers that store website and enquiry data.
  • Email delivery (Brevo) and WhatsApp messaging (Meta WhatsApp Business) providers used to send you confirmations and quotes.
  • AI service providers that power our website chat assistant.
  • Telephony providers used for calls about your enquiry.
  • Advertising and analytics providers described in section 3.
  • Couriers and logistics partners, when we dispatch an order.
  • Government or legal authorities, where the law requires it.

5. How long we keep it

We keep enquiry and customer records for as long as needed to serve you and to meet our tax and legal record-keeping obligations. You can ask us to delete enquiry data we no longer need.

6. Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop contacting you, by emailing sales@ue-asia.com. You can also reply “STOP” to any WhatsApp message.

7. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

9. Contact

Universal Enterprise, #7, 4th Cross, Kalasipalya New Extension, Bengaluru, India – 560002. Email: sales@ue-asia.com. Phone: 080-41740229.